Last updated: May 1, 2025
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SERVICE.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and Valiance Labs LLC, operator of SheetZen ("SheetZen", "we", "us", "our"). These Terms govern your access to and use of the SheetZen website, software, AI-powered features, and related services (collectively, the "Service").
By registering for an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (available at /privacy-policy), which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.
SheetZen provides an AI-powered platform designed to assist users with spreadsheet analysis, data cleaning recommendations, data visualization, generating insights, and related functionalities. The features and capabilities of the Service may change, evolve, or be discontinued at our sole discretion without prior notice.
To access certain features, you may need to register for an account. You agree to:
You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms. You specifically agree not to:
Access to certain features of the Service may require a paid subscription. If you subscribe, you agree to the pricing, payment, and billing terms presented to you at the time of purchase. All payments are processed through a third-party payment processor (e.g., Stripe). Specific terms regarding subscription plans, automatic renewals, cancellation, and refunds (if any) will be provided during the subscription process or on our pricing page. Failure to pay applicable fees may result in suspension or termination of your access to paid features.
Unless otherwise specified during the subscription process or cancelled by you prior to the end of the current subscription term, your paid subscription will automatically renew for successive periods equal in duration to the original subscription term. You will be charged the applicable subscription fee using the payment method on file. We will provide notice of upcoming renewals where required by law (e.g., via email for annual subscriptions). You acknowledge that you are responsible for all recurring charges incurred prior to cancellation.
You can cancel your subscription at any time through your account settings or by contacting us at [email protected]. Cancellation will take effect at the end of the current billing period, and you will retain access to paid features until then. We do not provide pro-rata refunds for cancellations made mid-term unless required by law or explicitly stated in our refund policy.
Excluding your User Data, SheetZen and its licensors own all rights, title, and interest in and to the Service, including, but not limited to, the website, software, code, graphics, user interface, branding, trademarks, AI models, algorithms, and all related intellectual property rights. These Terms do not grant you any rights to use SheetZen trademarks or logos.
Subject to your compliance with these Terms, SheetZen grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business or personal purposes as intended through the provided functionality.
The Service may integrate with or contain links to third-party websites or services (e.g., payment processors, analytics tools, support chat). SheetZen does not control and is not responsible for the content, functionality, security, privacy practices, or terms of use of any third-party services. Your use of third-party services is subject to their respective terms and policies, and you access them at your own risk.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SHEETZEN AND VALIANCE LABS LLC DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SECURITY, AND UNINTERRUPTED OPERATION.
SHEETZEN DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY DATA ANALYSIS, AI OUTPUT, RECOMMENDATIONS, OR OTHER INFORMATION OBTAINED THROUGH THE SERVICE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SHEETZEN, VALIANCE LABS LLC, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY CONTENT OR AI OUTPUT THEREON, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SHEETZEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
SPECIFICALLY, AND WITHOUT LIMITING THE FOREGOING, SHEETZEN SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM: (A) ERRORS, MISTAKES, OR INACCURACIES IN USER DATA OR AI OUTPUT; (B) DATA CORRUPTION, LOSS, OR UNAUTHORIZED ACCESS TO YOUR DATA; (C) ANY DECISIONS MADE OR ACTIONS TAKEN (OR NOT TAKEN) BY YOU IN RELIANCE UPON ANY INFORMATION OR AI OUTPUT PROVIDED BY THE SERVICE; (D) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; OR (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF SHEETZEN AND VALIANCE LABS LLC FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (I) THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO SHEETZEN FOR THE SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) TWENTY U.S. DOLLARS ($20.00).
THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. YOU AGREE THAT THESE LIMITATIONS OF LIABILITY ARE A FAIR ALLOCATION OF RISK AND A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND SHEETZEN.
You agree to defend, indemnify, and hold harmless SheetZen, Valiance Labs LLC, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney's fees) arising from: (a) your use of and access to the Service; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property, privacy, or publicity right; (d) your violation of any applicable law, rule, or regulation; or (e) your User Data, including any claim that your User Data caused damage to a third party. This defense and indemnification obligation will survive these Terms and your use of the Service.
We may terminate or suspend your access to all or part of the Service, without prior notice or liability, for any reason or no reason, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
You may terminate your account at any time by following the instructions within the Service or by contacting us. Upon termination by either party, we may delete your account and User Data in accordance with our data retention practices outlined in the Privacy Policy, subject to legal requirements.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
You agree that any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the federal or state courts located in Delaware, and you hereby consent to the personal jurisdiction and venue thereof.
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
Most user concerns can be resolved quickly by contacting us at [email protected]. In the unlikely event that we are unable to resolve a complaint you may have to your satisfaction (or if we have not been able to resolve a dispute we have with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction.
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted.
You and SheetZen (Valiance Labs LLC) agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, or the use of the Service (collectively, "Disputes") will be settled by binding arbitration, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.
You acknowledge and agree that you and SheetZen are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.
Further, unless both you and SheetZen otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this "Binding Arbitration Agreement and Class Action Waiver" section will be deemed void. Except as provided in the preceding sentence, this section will survive any termination of these Terms.
The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this section. (The AAA Rules are available at www.adr.org/Rules or by calling the AAA at 1-800-778-7879.)
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide reasonable notice prior to any new terms taking effect, such as by posting a notice on our website or sending an email to the address associated with your account. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
If you have any questions about these Terms and Conditions, please contact Valiance Labs LLC at: