Privacy Policy

0. Notice at Collection

We collect personal information as described in Section 2. This includes identifiers (e.g., email), commercial information (e.g., transaction data), internet activity (e.g., usage logs), and technical information (e.g., device data). The purposes of collection are outlined in Section 3. We do not sell personal data. We may share data with service providers as outlined in Section 5. For more information or to exercise your rights, please see Section 7.

1. Introduction

This Privacy Policy explains how SheetZen, operated by Valiance Labs LLC ("we", "our", or "us"), collects, uses, and protects your personal information when you use our AI-powered spreadsheet analysis and cleaning service ("Service").

2. Information We Collect

We collect the following types of information:

• Account Information: Email address, name (optional), authentication details when you create an account or log in.
• Uploaded Data: Spreadsheet files (e.g., .xlsx, .csv) and the data contained within them that you upload for analysis or cleaning.
• Payment Information: If you subscribe to a paid plan, our payment processor (e.g., Stripe) collects payment details. We do not store your full credit card information.
• Usage Data: Information about how you interact with our Service, such as features used, actions taken, error logs, and performance data.
• Device and Technical Information: IP address, browser type, operating system, device identifiers, and connection information when you access our Service.
• Cookie and Tracking Data: Information collected via cookies and similar technologies as described in Section 6.

3. How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve the Service: To process your spreadsheets, generate insights, clean data, operate the platform, troubleshoot issues, and enhance features.
• To Improve AI Models: Anonymized or aggregated data may be used to train and improve the underlying AI models, ensuring we do not use your specific confidential spreadsheet data directly for training without explicit consent where required.
• To Process Payments: To manage subscriptions and process payments for paid plans.
• To Communicate With You: To send service-related notifications, updates, security alerts, and respond to your support requests or inquiries.
• For Security and Compliance: To prevent fraud, enforce our terms, comply with legal obligations, and protect the rights and safety of SheetZen, Valiance Labs LLC, and our users.
• For Analytics: To understand how users interact with our Service to improve user experience and performance (subject to your cookie preferences).

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Your spreadsheet data is processed securely, and access is restricted. Data is stored on secure cloud servers (e.g., AWS, Google Cloud) located primarily in the United States.

5. Data Sharing

We do not sell your personal information. We may share data in the following limited circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing (Stripe), cloud hosting (AWS/GCP), customer support tools, and analytics providers (subject to your consent). These providers only have access to the information necessary to perform their functions and are obligated to protect your data.
• Analytics Partners: With analytics tools like Google Analytics, PostHog, and Microsoft Clarity, based on your cookie consent preferences, to help us understand usage patterns.
• Legal Requirements: If required by law, regulation, or legal process, or to respond to lawful requests from public authorities.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, user information may be transferred as part of the transaction, subject to confidentiality agreements.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like pixels and local storage) to operate and improve the Service. These technologies help us:

• Authenticate users and maintain sessions (Necessary Cookies).
• Remember your preferences and settings (Functional Cookies - if applicable).
• Analyze how the Service is used and measure performance (Analytics Cookies - e.g., Google Analytics, PostHog, Clarity).

We classify our cookies into the following categories:

Analytics cookies are enabled by default when you use our site, as permitted in the U.S. You can manage your preferences and opt-out of non-essential cookies (like Analytics) at any time using the cookie banner options or by visiting our Cookie Settings page.

If your browser sends a Global Privacy Control (GPC) signal, we will treat it as a valid request to opt-out of tracking covered by the signal where required by law.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Opt-Out: Opt-out of non-essential cookies via our cookie settings. You can also opt-out of marketing communications if we send them.
• Portability: Request a copy of your data in a portable format (where applicable).

To exercise these rights, please contact us at the email address provided below.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this policy, comply with our legal obligations (e.g., financial records), resolve disputes, and enforce our agreements. Uploaded spreadsheet data may be retained for a limited period to facilitate your use of the service unless you explicitly delete it or your account.

9. Children's Privacy

Our Service is not directed to individuals under the age of 13 (or a higher age threshold depending on the jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it.

10. International Data Transfers

SheetZen is operated by Valiance Labs LLC in the United States. If you are accessing the Service from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Valiance Labs LLC at:

[email protected]

13. Your California Privacy Rights

If you are a California resident, you have the right to request access to your personal information, request deletion, correction, and opt out of the sale or sharing of your personal data.

We do not "sell" personal information in the traditional sense. However, under California law, some analytics or advertising tools may be considered a "sale" or "sharing" of personal data. If you wish to opt out, please visit our Do Not Sell or Share My Personal Information page or email us at [email protected].

14. Legal Basis for Processing (U.S. State Laws)

We process your personal data on the basis of: (1) your consent; (2) the performance of a contract; (3) compliance with legal obligations; or (4) our legitimate interests in operating and improving our services.